Sorting out the mess: How information architecture can help

Presented by Darren Chan
Tuesday 2 p.m.–2:20 p.m.
Target audience: Community


Have you ever felt annoyed looking at a document or website because it was difficult to find the information you wanted? There’s a good chance that poor information architecture was to blame.

Information architecture is the art and science of organizing and structuring content. I will talk about why information architecture is important, factors that result in bad information architecture, and resources to further understand and apply information architecture to your content.

Presented by

Darren Chan

Darren spent years as a food scientist, holed up in a lab developing food product formulations before transitioning into technical communication. For the past 8 years, he has been technical writing in various industries including media, financial services, mining, and technology.

Currently, Darren is an Information Architect for Rackspace, working from home in Melbourne on OpenStack technical documentation. He likes things to be in order and easy to find, so naturally has an interest in information architecture and user experience.

Darren also loves anything that involves 3D printing, photography, coffee, and bacon.

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